Alternative Dispute Resolutions
Online Dispute Resolution (ODR)
Online Dispute Resolution brings the efficiency of technology to the resolution of disputes — particularly suited for e-commerce, fintech, and cross-border matters where parties are in different locations. RGA's ODR practice provides fully virtual mediation and arbitration services with the same rigour as in-person proceedings.
Scope of Service
What We Offer
E-Commerce Dispute Resolution
Virtual resolution of disputes between buyers, sellers, and platforms arising from online transactions.
Fintech & Payment Disputes
ODR for disputes involving digital payments, UPI transactions, lending platforms, and fintech services.
Cross-Border ODR
Virtual arbitration and mediation for international commercial disputes where parties are in different countries.
Consumer ODR
Online resolution of consumer complaints against e-commerce platforms and digital service providers.
Ideal For
Who Is This Service For?
- E-commerce businesses and their customers
- Fintech companies and their users
- Parties in cross-border commercial disputes
- Consumers with online purchase or service complaints
How It Works
Our Process
Online Filing
Dispute is filed online with all supporting documents and evidence.
Virtual Hearing
Proceedings are conducted via video conference — flexible scheduling across time zones.
Resolution
Settlement agreement or arbitral award is issued digitally and is legally enforceable.
Common Questions
Frequently Asked Questions
Ready to Get Started?
Book a consultation with the RGA team and let us assess your matter and advise on the best course of action.